![]() ![]() ![]() ![]() He issued the "refund" but you don't actually get the refund until you ship the item back to them and the seller is supposed to provide a prepaid shipping label. Got a synth that was sent broken in a beat up recycled box with only a dirty old towel wrapped around it for padding.Īsked for a refund from the seller along with pictures and a video of the broken item. I have been buying things on Reverb for several years over 40 items total. Has anyone had a similar experience with reverb, or have any kind of advice to offer me? ![]() I figured it would be easy enough for the seller to just refund my money, but what they seem to be saying is their account was hacked or something and the money is gone.Īt this point I'm mostly confused and annoyed, but certainly creeping up on 'upset'. I'm somehow less than reassured by this since they have been giving me the cold shoulder for a week now. 3 days go by, nearly a week goes by: no word from reverb.įinally the seller gets in touch saying they haven't had any listings on reverb for months and are confused as to what is going on, though they assure me they will get in touch with reverb and figure out what happened. Several days go by and reverb finally gets back to me saying the are going to give the seller 3 more business days to reply and then let me know how to proceed. The assured me they would look into it and get right back to me. At this point I'm worried I've been ripped off so I contact reverb via the 'need help?' box on the website. Days go by, a week goes by, still no reply. A tracking number was sent immediately after the order went through, but as days went by there were no updates on the shipping progress it was stuck at 'Pre-Shipment'.Īfter several days I thought there may be an issue with the shipping label so I reached out to the seller. So I ordered an MPC 1000 from about two weeks ago. I'm mostly wondering if anyone else has had a similar experience and/or advice to offer me. I'm not quite moaning over this yet, but understand if the mods want to move it to that zone. ![]()
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